Relay

Morning brief

Morning brief

Overnight · Tue 10:00 PM → Wed 6:00 AM

1×
woken in the last 30 nights
Wake policy · set by Sterling Residential
Severe safety riskDeteriorating sentimentHigh review-risk

The night, hour by hour

  1. 11:14 PM
    Gas smell · Varsity Apts 9C · M. OkaforHandledFrustrated

    Guided shut-off, notified utility, tech on-site. Tenant reassured — worry eased.

  2. 1:34 AM
    Water leak · Varsity Apts 3B · J. AveryHandledWorried

    Tenant couldn't get the water off — techs were dispatched and shut it off on arrival. Initial dryout approved; follow-up needed once the space is dry.

  3. 1:47 AM
    Power out · Longhorn Lofts 4D · R. DelgadoHandledUnknown

    Confirmed main breaker fault, dispatched a licensed electrician, texted the ETA. Tenant skipped the feeling question — read as worried-adjacent.

  4. 2:14 AM · we called you
    No heat · Highland Court 12B · U. NakamuraWoke youFrustrated

    Heat out on a 24° night. Tech dispatched — the $1,800 estimate exceeded Relay’s $1,200 authorization limit, so you were called for approval.

    Why we woke you: The contractor estimated $1,800 to restore the heat, above Relay’s $1,200 authorization limit. Relay could dispatch the technician, but could not approve the work, so it called you for approval. This was the tenant’s third cold-night failure this winter.

  5. 2:05 AM
    Ceiling leak · Varsity Apts 11C · C. OkonkwoHandledCalm

    Leak contained, source flagged for daylight inspection, tech en route. Tenant updated.

  6. 3:30 AM
    Lockout · Highland Court 6D · P. AnderssonHandledCalm

    Night ops let them in. Resolved in 22 min. No action needed.

  7. 4:11 AM
    Flooding · Varsity Apts 12D · X. BaptisteHandledFrustrated

    Water main shut off, mitigation booked, offered overnight displacement help.