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Incident report

Incident report

Back to morning brief
EMERGENCY
Assigned to
Night Ops

Power out — whole unit

Longhorn Lofts · Unit 4D··Reported: 1:47 AM

  • Power: Out
  • Breaker: Main off
  • Feeling: Unknown
  1. Tenant reported: No power in the unit
    1:47 AM
    Whole unit dark · Reported at 1:47 AM
  2. AI checked breaker and panel status
    1:49 AM
    Walked tenant through locating the unit panel
  3. Main breaker found off — would not resetMain off
    1:53 AM
    Tenant instructed not to re-attempt; possible fault upstream
  4. Licensed electrician contactedAccepted
    1:55 AM
    24/7 emergency electrical contractor
  5. Electrician dispatched
    1:58 AM
    Licensed electrician en route to the property
  6. Electrician on site
    2:26 AM
    At the panel room, testing the service feed
  7. Restoring power
    2:34 AM
    Replacing the failed main breaker and re-energizing the unit
Electrician on site in 39 min· power restoration in progress