Relay

Incidents

incidentsmonitoring

Incidents

Live operations overview · Sterling Residential

ACTIVE INCIDENTS1

AVG RESPONSE12 min

AI HANDLED86%6 of 7 overnight — resolved without you

TENANT SENTIMENTWorried

Last Night

EMERGENCY

Handled by

Relay

Water leak — active — Varsity Apts

Tenant: J. Avery·Reported: 1:34 AM

Water:Stopped
Restoration:Ongoing
Cost:Awaiting Estimate

EMERGENCY

Handled by

Relay

Gas smell — kitchen — Varsity Apts

Tenant: M. Okafor·Reported: 11:14 PM

Gas:Line shut off
Utility:Notified

EMERGENCY

Handled by

Relay

Power out — whole unit — Longhorn Lofts

Tenant: R. Delgado·Reported: 1:47 AM

Power:Out
Breaker:Main off

EMERGENCY

Assigned to

You

No heat — 24° night — Highland Court

Tenant: U. Nakamura·Reported: 2:14 AM

Heat:Out
Tech:On site
History:3rd cold-night failure

Why we woke you: The contractor estimated $1,800 to restore the heat, above Relay’s $1,200 authorization limit. Relay could dispatch the technician, but could not approve the work, so it called you for approval. This was the tenant’s third cold-night failure this winter.

NORMAL

Handled by

Relay

Lockout — front door — Highland Court

Tenant: P. Andersson·Reported: 3:30 AM

Access:Restored
Resolve time:22 min

EMERGENCY

Handled by

Relay

Flooding — water main — Varsity Apts

Tenant: X. Baptiste·Reported: 4:11 AM

Water:Main shut off
Mitigation:Booked
Displacement:Offered

Tenant reported: Active and spreading
1:34 AM
Master bath · First noticed: Just now · Reported at 1:34 AM
Analyzed tenant images
1:34 AM
2 photos
Sent water shut-off instructions to tenant
1:39 AM
Sent unit-specific shutoff instructions and photo to tenant
Tenant shut-off attemptUnsuccessful
1:42 AM
Assume that leak is still active
Technicians alertedAcknowledged
1:43 AM
Water remediation crew contacted
1. AquaDry RestorationDeclined
  1:43 AM
  Lead: Marcus Hale · (512) 555-0142
2. RapidResponse Water Co.Declined
  1:44 AM
  Lead: Priya Shah · (512) 555-0178
3. Apex Water Cleanup & RepairAccepted
  1:45 AM
  Lead: C. Alvarez · (512) 555-0193
Technicians dispatched
1:46 AM
Techs are on their way to the job site
Tenant notifiedAwaiting Acknowledgement
1:47 AM
Tenant notified of incoming techs
Technicians on site
2:00 AM
Techs are at the property and awaiting unit access
Approve initial costAuto Approved
2:02 AM
Quote within budget, and insurance limits
Technicians working
2:04 AM
Techs are working on the issue in the unit

Open full report →

This Week

URGENT

Assigned to

A. Patel

Heat / AC not cooling — Longhorn Lofts

Tenant: M. Rivera·Reported: Tue 2:14 PM

Repair:Complete
Cost:$285 billed

URGENT

Assigned to

A. Patel

No heat — whole unit — Varsity Apts

Tenant: A. Petrova·Reported: Mon 10:58 PM

Heat:Out
Interim:Space heater sent

URGENT

Assigned to

Unassigned

AC not cooling — again — Longhorn Lofts

Tenant: T. Nguyen·Reported: Tue 2:03 PM

Repair:Not started
History:2nd report / 2 wks

NORMAL

Assigned to

J. Ortiz

Fridge not cooling — repeat — Varsity Apts

Tenant: D. Osei·Reported: Wed 10:41 AM

Appliance:Tech en route
History:3rd touch

NORMAL

Assigned to

Pest Vendor

Pest report — kitchen — Varsity Apts

Tenant: G. Ramirez·Reported: Wed 11:25 AM

Treatment:Scheduled

Last Week

NORMAL

Assigned to

Night Ops

Locked out — Varsity Apts

Tenant: S. Chen·Reported: Thu 10:07 PM

Access:Restored
Cost:$75 fee

URGENT

Assigned to

A. Patel

Sewage backup — bathroom — Longhorn Lofts

Tenant: E. Larsen·Reported: Wed 6:44 PM

Cleanup:In progress
Unit:Habitable

URGENT

Handled by

Relay

Ceiling leak — bedroom — Varsity Apts

Tenant: C. Okonkwo·Reported: Fri 2:05 AM

Leak:Contained
Source:Investigating

Earlier This Month

NORMAL

Assigned to

J. Ortiz

Water / flooding — slow drain — Longhorn Lofts

Tenant: K. Nguyen·Reported: Mar 3

Drain:Cleared
Cost:$120 billed

NORMAL

Assigned to

Unassigned

Kitchen drain clogged — recurring — Longhorn Lofts

Tenant: Q. Fernandes·Reported: Feb 27

Drain:Not started
History:Repeat