Relay

Agent autonomy

Define what Relay can handle independently and where human approval is required.

Active

Relay is currently operating within company policy.

Current policy

Relay can act independently within approved company limits.

Anything outside these limits is routed to the on-call manager.

4 automatic actions5 escalation rules$1,200 spending limit

Ability	Relay can	Autonomy
Emergency triage Assess urgency and determine the response path	Assess urgency and determine the response path	Automatic
Tenant guidance Provide approved safety and mitigation instructions	Provide approved safety and mitigation instructions	Automatic
Vendor dispatch Contact approved vendors until one accepts	Contact approved vendors until one accepts	Automatic
Initial mitigation Authorize emergency work within company policy	Authorize emergency work within company policy	Automatic · up to $1,200
Additional remediation Continue work beyond the initial authorization limit	Continue work beyond the initial authorization limit	Approval required
Relationship outreach Prepare incident context and surface the tenant for follow-up	Prepare incident context and surface the tenant for follow-up	Human only