Relay

Incident report

Incident report

Back to morning brief
EMERGENCY
Assigned to
You

No heat — 24° night

Highland Court · Unit 12B··Reported: 2:14 AM

  • Heat: Out
  • Tech: On site
  • History: 3rd cold-night failure
  • Feeling: Frustrated

Why we woke you: The contractor estimated $1,800 to restore the heat, above Relay’s $1,200 authorization limit. Relay could dispatch the technician, but could not approve the work, so it called you for approval. This was the tenant’s third cold-night failure this winter.

  1. Tenant reported: No heat — 24° night
    2:14 AM
    Highland Court · Unit 12B · Reported at 2:14 AM
  2. AI triaged the report
    2:14 AM
    Classified as HVAC · Severity: emergency
  3. Contractor dispatchedDispatched
    2:14 AM
    HVAC technician dispatched to assess and restore the heat
  4. On site
    2:14 AM
    Contractor at the unit and assessing the issue
  5. Cost estimate receivedAbove authorization limit
    2:14 AM
    $1,800 to restore the heat · Relay authorization limit: $1,200
  6. Manager called for approvalEscalated
    2:14 AM
    Estimate exceeds Relay’s authorization limit. Work requires your approval before proceeding.
  7. Awaiting approval
    2:14 AM
    Repair work awaiting manager approval of the estimate
Status: Escalated· assigned to You