Relay

Incident report

URGENT

Assigned to

Night Ops

Ceiling leak — bedroom

Varsity Apts · Unit 11C··Reported: Fri 2:05 AM

Tenant reported: Active and spreading
1:34 AM
Master bath · First noticed: Just now · Reported at 1:34 AM
Analyzed tenant images
1:34 AM
2 photos
Sent water shut-off instructions to tenant
1:39 AM
Sent unit-specific shutoff instructions and photo to tenant
Tenant shut-off attemptUnsuccessful
1:42 AM
Assume that leak is still active
Technicians alertedAcknowledged
1:43 AM
Water remediation crew contacted
1. AquaDry RestorationDeclined
  1:43 AM
  Lead: Marcus Hale · (512) 555-0142
2. RapidResponse Water Co.Declined
  1:44 AM
  Lead: Priya Shah · (512) 555-0178
3. Apex Water Cleanup & RepairAccepted
  1:45 AM
  Lead: C. Alvarez · (512) 555-0193
Technicians dispatched
1:46 AM
Techs are on their way to the job site
Tenant notifiedAwaiting Acknowledgement
1:47 AM
Tenant notified of incoming techs
Technicians on site
2:00 AM
Techs are at the property and awaiting unit access
Approve initial costAuto Approved
2:02 AM
Quote within budget, and insurance limits
Technicians working
2:04 AM
Techs are working on the issue in the unit